our services
We specialize in creating effective sales support solutions. Thanks to our extensive experience, we increase the effectiveness of your commercial activities on the market.
MERCHANDISING
We ensure product display in accordance with standards and the enforcement of central arrangements, consequently ensuring a competitive advantage on the shelf and an increase in sales.
SALES FORCE OUTSOURCING
By making maximum use of sales force outsourcing in selected areas of operation, we enable clients to focus on their core activities, reducing the involvement of own resources.
RECRUITMENT SERVICE
We recruit and/or offer employee employment & payroll services, including: in the area of merchandising, sales and customer service. We provide comprehensive HR solutions for outsourced teams.
01Merchandising
2.0
Enforcement of standards and central agreements
Our merchandiser is responsible for the enforcement of the Manufacturer’s standards, central arrangements with the retail chain, shelf planograms and additional displays, and the installation of small POSM materials. It also supports the visibility of promotional campaigns and local activities of the Manufacture.
Reporting/Analysis/Photo Recognition
The visit is confirmed with a report dedicated to the client, as well as photos with geolocation function, subjected to modern, technologically advanced image recognition analysis.
Real-time alerts
Our employees escalate the threat of shortages on the shelf and expiration date of products.
Additional Exposures/Preselling
Our merchandisers are constantly looking for additional exposure opportunities. They care about relationships with the retail chain staff. In many cases, they also perform pre-selling functions.
Bartosz Mędrecki,
Dyrektor Outsourcingu Wsparcia Sprzedaży
01STATIONARY MERCHANDISING
- Regular service carried out in large-scale retail halls.
- In most halls, we have from a few to a dozen or so Merchandisers working for us.
02MOBILE MERCHANDISING
- Dedicated or shared merchandising service provided by mobile merchandisers in the assigned area, both in modern and traditional retail stores.
03SEASONAL MERCHANDISING
- Launched flexibly during periods of sales increases.
BENEFITS OF THE SERVICE:
Analytical approach per network:
Knowledge of online processes and conscious influence on them = prevention of sales losses and anomalies.
Dedicated field structure
22 Regional Coordinators employed to service the MT channel: permanent routes, specific steps of a visit to the retail chain, supervision of merchandisers, contact with the Hall Supervisor.
100% control over the merchandising service
Reporting system with real-time data and threat alerts. Developed procedures (staffing, intervention, push). Daily, automatic feedback from the system.
SLA/KPI delivery
Cooperation with the Manufacturer based on business metrics (e.g. availability / enforcement of central arrangements / standard of an ideal store).
2SALES FORCE
OUTSOURCING
COVERAGE
OUT OF COVERAGE
BRAND LAUNCH
DEVELOPMENT OF A NEW CHANNEL
COMPLEMENTING THE TEAM
ROUTE TO MARKET STRATEGY
SALES DATA ANALYSIS
Weronika Zbudniewek,
Senior Project Manager
01EMPLOYMENT AND PAYROLL
- As part of the service, we will recruit and/or employ a group of employees selected by you, provide HR and payroll services, and equip the team with the necessary work tools: cars, smartphones, tablets, SFA mobile system.
02BUSINESS RESPONSIBILITY MODEL
- We provide a dedicated or shared team to operate a selected panel of sales points in MT and/or TT channels.
03RECRUITMENT SERVICE AND HR SUPPORT
- We will conduct effective recruitment and selection in the event of turnover in the team. We also carry out periodic evaluation processes, training and employee satisfaction surveys.
BENEFITS OF THE SERVICE:
Expertise in local retail chains
We specialize in servicing local retail chains, which we cover for approximately PSD 8,000, reaching out to them on a daily basis through commercial structures. We know the processes taking place in networks and the specificity of the local market.
Supervision of the implementation of services in the field
Our team includes experienced managers who, supported by technology, standards and the HR department, take on the challenges of increasing the effectiveness of the sales team every day.
OCost optimization
Thanks to our analytical competences and market presence, we constantly identify areas in which we can offer our clients a more effective use of the budget.
Pay for Performance
After the calibration period, we are the only company on the market that offers a switch to a settlement model based on our turnover.
03SALES PROMOTIONS
Hostesses, Promoters, Customer Advisors
Concept and creation
We can quickly present the concept of creating and carrying out a field marketing campaign, effectively plan and implement it on a local or nationwide scale.
Training and audits
Before and during implementation, we train and verify the team’s work. A summary of our actions will ensure your safety and achieve the desired result.
Implementation of a selected form of promotion
tasting
brand image campaign and animation
ambassadoring
demonstration
sampling
POSM assembly
exhibition reconstruction.
Katarzyna Wójtowicz,
Business Unit Manager
01TASTINGS
We will support activities related to introducing a new product to the market. By combining the advantages of sampling and animation, we will influence the shopper’s senses: taste, sight, smell.
02BRAND IMAGE CAMPAIGNS AND ANIMATIONS
We will carry out any field marketing campaign both locally and nationwide. Our creative approach will ensure that your product reaches the appropriate target group. We will propose a scenario that will allow for an effective dialogue with the shopper, introducing him to our product taste and how to use it.
03 BRAND AMBASSADORING
We will build a dedicated team that will take care of the active promotion and image of your brand and ensure that you reach a wide group of recipients.
04DEMONSTRATIONS AND SAMPLING
We will create an atmosphere thanks to which the customer will be happy to learn how the product works (sales support dedicated to the non-food category). We will encourage the schopper to learn about the advantages of the product through a trial and build brand awareness.
05INSTALLATION OF POSM
We provide the service of assembly/disassembly of POSM or reconstruction of display in a dedicated or joint structure.
04MARKET AUDITS
& RESEARCH
Market data
Research indicates that deficiencies or errors in the implementation of distribution and display arrangements, depending on the industry and network, reach up to 80%. Appropriate audit studies will help you adjust your budget and trade marketing strategy.
Experienced research team
We use our experience, constantly analyze market data and adapt the research model and reports to the client’s needs.
Comprehensive implementation of audits and research:
- presence of products (numerical distribution)
- presence of marketing materials
- maintaining the exhibition standard
- we monitor prices
- we monitor competitors’ activities
- we verify compliance of permanent and promotional exhibitions with contractual arrangements
- we verify the level of task implementation by Sales Representatives
- we carry out quality audits – compliance with the Mystery Shopper standard
- other tests agreed with the Client individually
Dariusz Frąckowiak,
Business Development Manager
01PLAN
- Identification of audit needs
- Designing audit methodology and tools (scenarios, surveys, reports)
- Service valuation
02ANALYSIS
- Analysis of daily reports
- Analysis of periodic reports presenting data cumulatively in the long term
- Data analysis based on integrated reports
03RESULTS
- Reports
- Presentations
- Summaries &Recommendations
BENEFITS OF THE SERVICE:
Competition research
Information consistent with reality regarding both promotional activities and the pricing policy of own products and those of competitor.
Display research
Provides feedback from the point of sale regarding distribution activities or the implementation of contractual arrangements.
Stock/inventory audit
Allows you to measure product rotation and the effectiveness of your pricing policy.
Detailed analysis of data in real time
Enables the implementation of appropriate changes or corrective actions, which have a direct impact on the increase in sales levels.
Audit of sales force work standards in the field
Provides feedback to the team on what elements should be worked on, and as a result, based on the Mystery Shopper survey, design changes that have a positive impact on brand image.
05RECRUITMENT
SERVICE
Specialization in sales support
We carry out a comprehensive recruitment process in the area of sales, marketing and
administration/sales support.
Recruitment
- Try&Hire
- Permanent recruitment Employment
- Administration
HR processes
- Onboarding/Knowledge base
- Periodic Employee Appraisal
- Training and development programs
- Training/coaching assessment
- Employee engagement research/li>
Dariusz Frąckowiak,
Business Development Manager
01PUBLICATION
- Preparing an attractive job advertisement for candidates based on the profile and placing it on nationwide recruitment portals as well as local and social networking sites.
02SELECTION
- Conducting a telephone interview in accordance with the client’s needs along with a summary.
03RECRUITMENT
- Job interview (anywhere in Poland)
- Presentation of a short list of the 3 best candidates with a summary
- Arranging candidates for a meeting with the client
- Providing feedback to candidates
BENEFITS OF THE SERVICE:
Time Savings
We deliver the first candidates within 14 to 30 days.
Reaching passive candidates
We reach candidates who are not looking for employment. We have a constantly updated candidate database.
Methods
Active search for candidates through headhunting, social recruiting, talent pooling.
Guarantee
Guarantee of finding a candidate and re-recruitment if the selected person resigns.
FEEL FREE TO CONTACT US WITH ANY QUESTIONS. WE ARE AT YOUR DISPOSAL.
- 02-384 Warsaw, PL
- Ul. Włodarzewska 45A
-
biuro@msservices.pl
- +48 668 178 492
- Ask for an offer:
- +48 882 126 065